Description

Position Summary: 

Under the supervision of the Public Service Director, serves as the primary point of contact for the Water Department office, responding to routine and complex resident or contractor inquiries and assisting the public with a broad range of issues, as needed, and facilitates the water and sewer utility billing processes.

Essential Job Functions:

•       Assists in the day-to-day operations of the Water Department financial aspects. 
•        Handles questions and issues with residents and contractors in-person, by phone or via email. 
•        Enters and maintains data related to the water and sanitary billing and projects within the department.
•        Prepares monthly reports relevant to the Water and Sewer Department. 
•        Facilitates payment assistance programs with the residents and the program coordinators.
•        Arranges payment plans for residents with needs. 
•        Prepares invoices for all Water and Sewer charges. 
•        Approves all ACH disbursements for Payroll to insurances.
•        Manages the water billing software.
•        Assists with all State and Federal Regulations related to Water and Sewer
•        Helps set up paperless billing accounts for customers.
•        Responsible for completing special projects, as needed. 
•        Any other duty as directed by the Public Service Director or Deputy Public Service Director. 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Supervisory responsibilities:

No supervisory responsibility. 

Travel required:

 No travel required. 

Work Environment:

Constantly exposed to indoor environmental conditions, protection from weather conditions and temperature changes. 

Physical & Cognitive Demands:

•        Constantly recall skills and information from the past, as well as using short-term memory for reliable and consistent performance of processes and tasks. 
•        Frequently problem solves. 
•        Frequently communicate verbally in-person and over the phone. 
•        Frequently communicate in writing. 
•        Frequently use sustained, selective, and divided focus. 
•        Constantly observes and assesses documentation received in person, via email, or via mail. 
•        Frequently operates a computer and office equipment. 
•        Occasionally moves items using 20 lbs. of force. 
•        Constantly moves about inside the office to access office, files, office machinery, and other work areas. 

EEO statement 

The City of Allen Park is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, height, weight, marital status, or any other protected category in accordance with federal, state or local law. The City also provides “reasonable accommodations” to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Requirements

Qualifications:

•        High school diploma or equivalent 
•        Proficiency in Microsoft Office products.
•        Ability to legally work in the United States. 
•        Previous utility billing experience preferred.
•        Previous experience working with BS&A software is preferred.
•        Previous accounting experience preferred.

Required Knowledge, Skills, and Abilities

•        Must have the ability to work independently.
•        Must communicate in a professional and pleasant manner with internal and external customers. 
•        Must be dependable and possess conflict resolution, active listening, emotional intelligence skills.
•        Must be flexible for occasional work on special projects outside of normal business hours. 
•        Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations. 
•        Ability to add, subtract, multiply, and divide all units of measure; to perform the four operations with like or common decimal fractions. 
•        Ability to draft reports with proper format, punctuation, spelling, and grammar, using all parts of speech.
•        Ability to use office equipment such as personal computer, telephone, printer/copier/scanner, fax machine, etc.