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University of Kentucky
Lexington, Kentucky, United States
(on-site)
Posted
1 day ago
University of Kentucky
Lexington, Kentucky, United States
(on-site)
Job Function
Other
Patient Relations Assistant/UKHC
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
Patient Relations Assistant/UKHC
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
Description
University of Kentucky
Equal Employment Opportunity/M/F/disability/protected veteran status.
Posting Details
Posting Details
| Job Title | Patient Relations Assistant/UKHC |
|---|---|
| Requisition Number | RE54293 |
| Working Title | Patient Relations Assistant - Int Med Specialty Clinics - Gastroenterology and Pulmonary |
| Department Name | M3500: AMBULATORY MEDICINE |
| Work Location | Lexington, KY |
| Grade Level | 06 |
| Salary Range | $16.20-24.82/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | HS |
| Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies |
| Required Related Experience | 3.5 yrs |
| Required License/Registration/Certification | None |
| Physical Requirements | The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures |
| Shift | 8:00 am 5:00 pm, Monday Friday. Other days and hours as needed. |
| Job Summary | The Department of Internal Medicine Medicine Specialties Clinic seeks an individual to provide front desk registration and scheduling services in a busy Gastroenterology and Pulmonary outpatient clinic practice. Duties include, but are not limited to: registration, copay collection, chart preparation, scheduling appointments for new and returning patients, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records. |
| Skills / Knowledge / Abilities | The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously. This position requires the ability to multi-task, provide exceptional customer service, accurately type at a minimum 60 WPM, attention to detail and excellent communication skills both in person and on telephone, as well as organizational and computer skills. |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | Four or more years related experience with outpatient medical office experience preferred. This position requires the ability to multi-task, provide exceptional customer service, accurately type at a minimum 60 WPM, attention to detail and excellent communication skills both in person and on telephone, as well as organizational and computer skills. |
| Deadline to Apply | 05/12/2026 |
| Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * How many years of computer experience in a healthcare setting with scheduling and rescheduling appointments, answering phones, registering patients etc.?
- None
- More than 0, through 1 year
- More than 1 year, through 3 years
- More than 3 years, through 5 years
- More than 5 years
- * Define your understanding of teamwork and give a recent example of how you demonstrated being a team player in a work setting.
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter
PI284371190
Job ID: 83894163
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