Description

SUMMARY 

Ensure the smooth operation of the clinic and provide positive client experience. The role requires strong organizational skills, attention to detail, and the ability to work efficiently within a team environment. 

Requirements

Essential Duties & Responsibilities:

• Maintain a clean, organized, and welcoming office environment for clients and staff.
• Provide professional client support by greeting clients, answering questions, and ensuring a positive experience.
• Manage incoming phone calls and provide accurate information regarding services, referrals, and client inquiries.
• Perform accurate data entry and maintain confidential client records within the electronic data system.
• Collect and verify client insurance information, including policy details, benefits, and coverage eligibility.
• Coordinate and manage client waitlists in alignment with therapists’ schedules and availability.
• Schedule appointments and facilitate effective communication between clients and therapists.
• Respond to referrals and maintain communication with community partners and referral sources.
• Verify completion and accuracy of client intake forms and documentation upon arrival.
• Assist with appointment cancellations and rescheduling to support efficient clinic operations.
• Support the administration and collection of client satisfaction surveys and feedback.

ADDITIONAL SKILLS AND ABILITIES REQUIRED

• Demonstrate strong verbal and written communication skills, including professional presentation abilities.
• Maintain proficiency in Microsoft Office Suite and other standard office technology systems.
• Work collaboratively as a cooperative, reliable, and supportive team member.
• Exercise professionalism and discretion when handling confidential information and sensitive materials.
• Communicate effectively, respectfully, and professionally with therapists, clients, and staff.

ADDITIONAL JOB REQUIREMENTS

• Clearance of background check.