Description

• Oversee daily operations of the pro shop and outside services to ensure a seamless guest experience
• Serve as a primary point of contact for golfers, providing a high level of service and professionalism
• Assist with tee sheet management, pace of play, and overall flow of play
• Resolve guest concerns in a timely and service-focused manner

• Manage pro shop retail operations, including merchandising, inventory control, and product selection
• Monitor sales performance and recommend strategies to drive revenue
• Maintain clean, organized, and visually appealing retail displays

• Supervise, train, and develop pro shop attendants and outside services staff
• Create and manage staff schedules to ensure proper coverage based on business levels
• Foster a positive, team-oriented culture focused on accountability and guest service

• Oversee cart operations, bag drop, and practice facility setup
• Ensure carts are clean, staged, and ready for daily play
• Maintain high standards for range operations, bag handling, and overall presentation

• Assist with daily cash handling, POS transactions, and reconciliation processes
• Support revenue goals through upselling, merchandising, and service initiatives
• Partner with the General Manager and golf leadership on operational improvements

• Ensure all areas meet company standards for cleanliness, safety, and organization
• Maintain compliance with company policies and procedures

• 2-5+ years of experience in golf operations, retail, or hospitality leadership
• Prior experience in a golf course or country club environment preferred
• Strong customer service and interpersonal skills
• Experience managing teams and scheduling staff
• Familiarity with POS systems and tee sheet management software preferred
• Ability to work a flexible schedule, including weekends and holidays

• Full-time position
• Competitive hourly or salary compensation (based on experience)
• Eligibility for benefits (medical, dental, vision, 401k)
• Paid time off
• Golf privileges and employee discounts
• Opportunity for growth within Heritage Golf Group