Description

Overview

POSITION SUMMARY: The Assistant Golf Professional performs all duties in accordance with company policies and procedures to create memorable experiences for each member and their guest.

Experience Required

Education / Experience

• Current PGA Member or Associate in good standing, minimum of Level 1 preferred
• 3 years' experience at a high-end golf facility
• Knowledge and understanding of golf course procedures
• Familiar with all aspects of tournament operations
• Computer proficiency including MS Office, POS, Course Management Systems, Payroll Systems and Inventory Tracking
• Extensive operational and detailed organizational background
• Advanced knowledge of the game of golf, teaching protocols, and rules

Qualifications/Skills

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Essential Responsibilities

• This is a leadership position that supports the Lead Assistant Professional with supervision of Course Advisors, Starters, and Future Times
• Must be able to lead and communicate with empathy and understanding
• Oversees the tee time reservation system, starting, monitoring, and pace of play
• Maintain accurate accounting records including P&L's, invoicing, and member billing
• Update and maintain all golf department SOPs, policies, and job descriptions and ensure they are adhered to and posted in the proper areas
• Walks the facility daily to conduct a 360-degree review of the operation to ensure the highest level of service and membership standards.
• This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested