Description

Overview

JOB SUMMARY:

Under the direction of the Head Professional, to work in the golf shop (responsibilities: achieving sales targets through providing excellent customer service at all times, giving advice and up selling products and services, taking responsibility for the golf shop being tidy and professionally presented at all times, proactively promoting and merchandising the stock, stock control and where required, assisting with the ordering of stock and services), organize and teach individuals and groups, assist in organizing and running competitions, perform club repairs and custom fitting.

The following are examples of the duties that Assistant Professionals are likely to carry out under the direction of the relevant Senior Professional. However, the list is not intended to be exhaustive and, in some facilities, the Assistant Professional may specialize in one particular area, such as teaching, retailing or custom fitting.

Essential Responsibilities

DUTIES AND RESPONSIBILITIES:

Operations:

• To carry out opening and closing procedures following standard operating procedures for till reconciliation, site security, etc.
• To collect fees and process payments in line with club procedures, including shop purchases and green fees.
• To assist in organizing and running tournaments, and other events, to help make them a success, in line with club policy.
• To organize and control play ensuring that customers receive the best service and enjoyment during their day
• To perform basic club repairs and custom fitting to the standard required to generate maximum customer satisfaction

• To organize and control the practice facilities ensuring that customers are able to practice according to the guidelines laid down by the club or operator.
• To organize and control the hire of all relevant equipment rentals.
• To offer the opportunity for members or any prospective clients or customers of the golf club to play in a variety of formats, at the club and/or in tournament play

Teaching:

• To organize and deliver effective coaching for individuals and groups, ensuring that participants' needs are identified, coaching sessions are planned and delivered to develop participants' performance and the effectiveness of sessions is evaluated and reviewed.
• To assist with organizing and promoting junior golf.
• To deliver school/junior development courses that maximizes student progress and enjoyment in the game.
• To work on own initiative to build up client base for coaching.

Retailing:

• To supervise the daily operation of the golf shop under the direction of the relevant Senior Professional.
• To offer specialist advice using product knowledge, recommend products and services to meet customer requirements.
• To achieve sales targets.
• To provide excellent customer service at all times.
• To ensure that the golf shop is clean, orderly, well stocked and professionally presented at al l times.
• To monitor and regularly update sales display areas, including counter displays and merchandise in hot spots.
• To assist in organizing promotions to stimulate golf shop sales
• To assist with stock control and ordering, pricing and bar -coding
• To follow all established shop procedures, including those for payment processing, handling, customer complaints, opening and closing, Health and Safety, Security, etc.

People:

• To act as onsite supervisor when the Senior Professional is not on duty.
• To prepare the list and allocate duties for golf shop staff when acting as shift supervisor.
• To promote positive customer relations, supporting other staff as needed.

• Under the guidance of the relevant Senior Professional, to provide orientation and induction training for new staff.
• To establish and maintain effective working relationships with other employees, Club officials / board members, members, guests and visitors

Financial:

• To complete nightly drop and banking procedures when acting as shift supervisor.
• To complete transactions using customer credit, in line with guidelines laid out by the relevant Senior Professional.
• To complete daily reports, under the direction of the relevant Senior Professional.

Marketing and Customer Service:

• To provide excellent customer service at all times.
• To promote all golf club activities and services, acting as an ambassador for the facility.
• To assist with organizing corporate entertainment.