Description

Overview

The purpose of this classification is to assist with all golf operations, to include but not limited to:Outside Operations,golf shop duties, golf cart maintenance, merchandising, instruction and other golf course activities and to provide excellent customer service to golfers/customers.

Experience Required

High school diploma or GED; supplemented by vocational/technical training in golfing; supplemented by two (2) years' previous experience and/or training that includes golf instruction, golf course operations, and customer relations. Must successfully complete the Playing Ability Test (PAT) administered by the Professional Golfing Association (PGA). Must maintain, possess or attain a valid CPR and First Aid certification within 90 days of date of hiring. Must possess and maintain a valid Florida driver's

Essential Responsibilities

Provides direction, guidance and assistance to employees; coordinates work activities; assigns and oversees work; develops work schedules to ensure adequate coverage.

Operates the golf shop; performs shop opening/closing procedures; oversees activities of staff on duty, player assistants, cart attendants and range attendants.

Coordinates starting time procedures; records starting times and number of rounds played; announces golfers to the tee.

Performs customer service functions; provides assistance and information related to golf shop and golf course services, activities, merchandise, equipment rentals, fees, tee times, procedures, or other issues; responds to routine questions, complaints or requests for service; initiates problem resolution.

Assists customers with golfing activities; provides direction/advice on proper swing and on use of different clubs; transports customers on golf course grounds using golf cart; administers CPR or first aid in emergency situations.

Conducts merchandise sales; maintains inventory levels of merchandise, supplies, and other materials; stocks incoming merchandise; conducts periodic inventory counts.

Collects money in payment of merchandise, golfing fees, equipment rentals, or other fees/services; records payments and issues receipts; balances cash receipts and forwards as appropriate

Benefits

Health Insurance options, pension, vacation and sick day accrual