Description

Overview

The 1st Assistant Golf Professional is responsible for overseeing the daily operations of the golf department, ensuring an exceptional experience for members and guests. This role includes supervising all non-exempt golf staff, fostering a collaborative and high-performing team environment. The 1st Assistant manages the pro-shop's merchandising to align product selection with club standards and member preferences. The position also oversees daily pro-shop operations, outside services, and all golf-related activities while ensuring adherence to company policies and operational standards. This role plays a crucial part in enhancing member engagement and satisfaction through effective leadership and operational excellence.

Experience Required

• High school diploma, GED, or equivalent.
• Completion of PGA certification highly preferred (minimum level 2).
• Strong customer service experience with extensive knowledge of golf fundamentals.
• Ability to handle confidential company information and sensitive employee matters with discretion and professionalism.
• Commitment to upholding the highest level of ethical work standards.

Essential Responsibilities

• Train and lead golf and pro-shop attendants and outside services staff, implementing procedures that ensure exceptional customer service and prompt resolution of member concerns.
• Conduct performance evaluations for golf, pro-shop, and outside services staff, providing feedback and recommendations regarding compensation, advancement, and training.
• Address personnel matters including counseling, written warnings, suspension, or termination in coordination with HR and management.
• Develop and oversee work schedules for golf operations, the pro-shop, outside services, and the club's repair business; recruit and hire qualified personnel.
• Ensure cleanliness and organization of outside service areas, staging zones, practice ranges, and golf cart storage.
• Enforce company policies, operational standards, safety protocols, and conduct codes through intervention, investigation, and documentation.
• Oversee all golf operations, including the pro-shop, outside services, and practice facilities.
• Manage financial performance of pro-shop merchandise, including profit and loss, budgeting, inventory control, and purchasing strategies.
• Optimize merchandising through displays, pricing, promotions, and member order fulfillment.
• Plan and execute club tournaments and special events and oversee the handicap program.
• Foster strong member relationships by promoting golf programs, participating in events, and playing golf to support player development.
• Guide staff in delivering high-quality programs aligned with Invited and PGA standards, including clinics, private lessons, and programs for adults, juniors, and seniors.
• Provide leadership and oversight of the golf department in the absence of the Director of Golf/Head Golf Professional.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs