Description

PRIMARY FUNCTION:

Assist the General Manager in the day-to-day management of the Association and its functions.  Provide additional leadership and assistance to the various department heads as needed and assigned by the General Manager.  Continue the duties of the General Manager (GM) when the GM is absent; providing continuity of leadership for the WCA.

ESSENTIAL DUTIES & RESPONSIBILITIES

General

•    Work closely under the supervision of the General Manager. 
•    Responsible for overseeing and providing assistance to administrative and operational staff members.  
•    Must effectively interact with residents, contractors and onsite staff.
•    Must effectively provide management in accordance with deed restrictions, statues, bylaws, rules and regulations and policies of the community.
     Ability to procure project estimates and review contracts. 
•    Assist in creating and implementing new program and service development.
•    Assist in the long-term viability of the physical assets of the community, to include safety matters and operational readiness.
•    Support fellow association staff as needed; work to support the General Manager and the entire management team. Participate in monthly management       team meetings.
•    Perform other duties as assigned.

Board and HOA responsibilities

•   Stay current with all applicable HOA and Virginia legislative changes and the implications for Woodlake.
•   Assist in the preparation of the WCA Board meeting agenda, packet and meeting minutes.
•   Attend board and committee meetings; provide a detailed managers’ report in the absence of the general manager 
•   Assist in maintaining all official records of Woodlake in accordance with the Requirements of Virginia Statutes.
•   Attend various committee meetings and provide support where needed and as directed by the General Manager.
•   Assist in enforcing covenant and deed restriction provisions and communicate accordingly with residents.

Communications

•  Communicate with the General Manager and management to keep them apprised of anticipated problems, actions and activities that may be of         importance.
•  Provide high level customer relation skills when interacting with residents, by responding to requests, concerns and complaints promptly. 

Financial Management

•    Assist in preparing the annual WCA budget with the GM, Board, Treasurer and Finance Committee.
•    Assist in monthly financial review and action planning for the various departments.
•    Continually improve effectiveness and efficiencies of HOA personnel and processes.

Contracts

•    Solicit and manage outside contractors as needed or assigned by the General Manager.
•    Prepare, solicit, and negotiate bids for various services, as well as for new and replacement capital projects per the Budget and Five-Year Plan.
•    Supervise and provide oversight and implementation of service and maintenance contracts.
•    Assist in evaluation of the performance of contractors and advise the General Manager, when necessary, to obtain contractor compliance with    specifications, contracts, and schedules.

Requirements

KNOWLEDGE, SKILLS, & ABILITIES

•    Exceptional interpersonal skills and human relation skills that positively benefit interaction with members and employees.
•    Ability to exercise good judgment and self-control.
•    Good comprehension and communication skills, with the ability to listen to and understand information and ideas.
•    Exhibit enthusiasm, good attitude, trustworthiness, personal integrity, and honesty.
•    Must be detail-oriented, have the ability to plan and prioritize.
•    Ability to communicate clearly through a variety of means.
•    Demonstrated ability to operate safely in the workplace and promote a healthy and safe work environment.
•    Ability to work autonomously, however, with the knowledge and understanding to be able to recognize when the General Manager needs to be informed     and involved.
•    Possess good decision-making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or    c       challenges.

QUALIFICATIONS

Degree in Public Administration, Business, Hospitality Management, or similar field.
At least three years previous experience in homeowners’ association management.
CMCA Certification at a minimum; indicated desire to continue in the CAI credential program.
Computer skills, including knowledge of social media.
Detail oriented and able to multitask, set goals and prioritize projects.
Excellent communication skills, both oral and written.
Professional, personable with effective problem-solving skills.
Ability to successfully pass a background check and other employment screening.