Description

Job Description:

• Identify suspicious transactions/ activities via AML systems
• Undertake investigations into any suspicious transactions reported by both internal and external customers
• Escalate potential true match to supervisors for detailed investigation
• Conduct outreach call and follow up customers' inquiries in English, Mandarin and Cantonese
• Shift duty required

Requirements:

• 1-2 years relevant experience in banking industry, transaction monitoring or customer services, experience in serving financial institution in Hong Kong is preferable
• Good command of both written and spoken in English and Chinese (Cantonese); fluent in English, Mandarin and Cantonese speaking
• Knowledge in understanding AML or transaction monitoring or CDD/KYC requirement
• Ensure the tasks are done in a timely and correct manner, willing to work under pressure and over-time work
• Strong customer services mindset with problem solving skills
• Good team player, positive and energetic

Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidentiality and solely used for recruitment purpose.