Description

Maximus is currently hiring for Medical Office Assistants to join our Veterans Evaluation Services (VES) Team in Detroit, MI. The Medical Office Assistant is responsible for assisting providers and veterans on exam days in any manner needed, general problem solving in a solutions-oriented manner for both providers and veterans and updating case statuses as available. The ideal candidate possesses the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.

Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity

Essential Duties and Responsibilities:

• Perform all job functions in compliance with HIPAA policies and adhere to local and externally relevant health and safety laws and policies.
• Gather and provide necessary information to providers; may include gathering forms, documents, and vital signs necessary to the evaluation.
• Provide a high level of customer service by greeting and directing all visitors, answering inquiries, confirming contact and appointment information, and otherwise facilitating a positive experience.
• Document all actions taken and other pertinent information as it relates to veteran and provider interaction.
• Clean exam rooms between each appointment and otherwise maintain stock and cleanliness of the clinic throughout the day.
• Must live in or near Detroit, MI.
• Must be willing and able to travel to provide support to other clinics in the Central region
• Must be willing and able to work weekend shifts (Saturday and Sunday) as needed
• Must be willing to work onsite in our Detroit, MI. location
• Must have reliable transportation to drive to other locations in the Central region
• Valid driver's license is required
• Arrive 30 minutes prior to scheduled exam
• Greet each veteran immediately, obtain medical history, any diagnostic results or medical records and provide sign-in sheet
• Provide information to the providers (worksheets/HX forms/day/face sheets), and assist with vitals (weight, height, blood pressure)
• Document and update OMS comments for everything you do pertaining to veterans and providers
• Adhere to local and externally relevant health and safety laws and policies
• Maintain cleanliness of the clinic/per-diem and exam rooms
• Intermediate knowledge of pertinent medical terminology

Minimum Requirements

• High School Diploma or GED required.
• Previous customer service experience is preferred.
• Previous medical office experience is preferred.