Description

Overview

While working closely with the Golf Operations Manager and Coordinator, assists with the coordination of programs and providing administrative support within the Golf Operations Division.

Experience Required

Sufficient Training and education to demonstrate possession of required knowledge, skills and qualifications are required.

• High School Diploma or General Education Degree (GED); or one-year related experience and/or training.
  • An equivalent combination of education and experience may be substituted.
• Must have a minimum of two years' experience in golf operations or equivalent.
  • Golf pro shop retail experience highly preferred.
• Customer service background required.
• Must have advanced knowledge of various software programs, including Outlook, Word, Excel, Publisher, PowerPoint, WordPress.
  • Knowledge of POS systems, Paycom, and TEI program a plus.
  • Familiarity with point of sale, electronic tee sheet and lottery system highly preferred.
• Proficient in written communication, both grammatically and creatively.
• Familiar with use of various office equipment including computers, printers, copiers.

Experience in administration and creation of social media outlets is required

Essential Responsibilities

This list is not intended to detail all aspects of the assigned work but is representative of the job's overall responsibilities.

• Assist in maintaining and updating a Master Schedule of golf course events and activities, including Special Events, Tournaments and Outings, Group Play, Green Team, Sunday Couples, Men's Niners, and course closures.
• Master Schedule is maintained for all golf courses on a combined and independent course document.
• Working with the Golf Operations Manager, schedules and contracts small tournaments and outings, interclub play, and special promotions.
• Assists residents with the purchase and cancellation of advance tee times through the Family Golf Pass Program maintaining a log of all Family Golf Pass tee time purchases and cancellations.
• Follows proper end-of-day procedures to account for all purchases and returns. Daily Deposits, end of month inventory counts, proper handling of sales returns, etc.
• On a monthly basis, receives documentation of all promotional and complimentary golf rounds from each golf course, organizes the information by category, and maintains a spreadsheet of the data by golf course.
• Coordinates the ordering of and follows through on receipt of print materials (scorecards, business cards, lottery slips, etc.), employee badges, print cartridges and office supplies, and arranges for equipment maintenance.
• Heavy phone and customer interactions in a challenging fast paced environment with multiple consecutive tasks being processed.
• Organizes and maintains electronic file system, as well as paper documentation as necessary to include employee contact, inventory reports, sales reports, schedules.
• Writes and publishes weekly golf-related story and updates existing stories on the Sun City West Community News blog and the RCSCW E-news.
• Creates and administers promotional material for all social media outlets each week.
• Updates existing golf-related promotional and informational slides, creates new slides and distributes the updated material for inclusion at each of the pro shops monthly.
• Impeccable customer service and social perceptiveness to include the ability to evaluate customer satisfaction and responsiveness and pivot service as needed.
• Must be able to work a flexible work schedule to include evenings, weekends, and holidays, and in some cases schedule changes on short notice.
• Maintains consistent record of acceptable attendance and punctuality according to policy guidelines.
• Performs other duties as assigned.

Benefits

Full time, year round position. Additional benefits include: overtime pay, vacation and sick time off, health insurance, 401k, staff shirts, playing and practice privileges.