Description

Position Summary: 

The Director provides overall direction and leadership to the departmental staff of ECU Health. The Director has responsibility for planning and oversight of all functions within the departments. The Director monitors department performance, determines and assures achievement of KPI goals, ensures consistency in practice, adheres to regulatory requirements, promotes proper documentation standards, and supports continual growth. The director ensures standardization in related areas across all facilities.

Responsibilities: 

• Provide strategic leadership to ensure high-quality coding performance and operational excellence.
• Set expectations, assign accountabilities, and measure performance using data-driven metrics.
• Ensure full compliance with coding standards, regulatory requirements, and organizational policies.
• Optimize workflows, processes, and resource use to enhance efficiency and service delivery.
• Lead staffing, employee engagement, coaching, performance evaluations, and succession planning.
• Maintain relevant clinical knowledge; may participate in patient care when needed.
• Direct and support technology systems that enable coding operations, ensuring system reliability and alignment with IT Service Management standards.
• Collaborate with leaders and departments through proactive communication and ongoing relationship-building.
• Monitor service levels, troubleshoot issues, and drive continuous improvement initiatives.
• Manage budgets, financial performance, and resource allocation to support system priorities.
• Promote a culture of service excellence, employee empowerment, confidentiality, and ethical behavior.
• Apply effective change management strategies to advance organizational initiatives.
• Use strong analytical and problem solving skills to guide operational and strategic decisions.
• Foster teamwork and effective communication across all levels of the organization.

Requirements

Minimum Requirements

• Eight to ten years of experience is required
• Bachelor's Degree or higher

Preferred Requirements

• Certification by the American Health Information Management Association (AHIMA) as a Registered Health Information Administrator (RHIA)

Other Information

• Hybrid role (based out of Greenville, NC)
• Monday - Friday day shift: 8:00 a.m. - 4:00 p.m. 
• Great Benefits