Description

Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions.

Responsible for supporting the PGA HQ Championship Ticketing Department staff in various areas related to the coordination and execution of credentialing, ticket operations, customer service and experience, consumer communications and administrative activities.

RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):

Assists the Championship Ticketing staff with various elements related to the execution of event credentials, including production, distribution and preparation of credential boards.

Learns the ticketing system to assist Championship Ticketing staff with order processing and customer resolutions.

Learns the credential system to assist Championship Ticketing staff with production and fulfillment of event badges.

Assists the Championship Ticketing staff with data entry across various platforms.

Performs various research related tasks such as data analysis, customer feedback analysis, etc.

Assists in responding to chats, emails and calls from ticket customers.

Assists the Championship Ticketing staff with tracking and communicating needs for assets to enhance customer event experience.

Serves an administrative role for the Championship Ticketing staff, interacting with stakeholder groups - including other PGA departments, vendor groups, officials, ticket holders, VIP guests, club members and committee chairpersons.

INCLUSION:

Employees are expected to contribute to a respectful and inclusive team environment by welcoming and respecting others' beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.

SHARED VALUES:

Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values challenges and opportunities you are experiencing.

SUPERVISION:

No supervisory responsibility.

FINANCIAL RESPONSIBILITY:

No budgetary responsibility.

EDUCATION AND EXPERIENCE:

High School Diploma, or equivalent.

SKILLS, KNOWLEDGE AND ABILITIES:

Must have knowledge of business operations with a preferred emphasis in administrative support. Knowledge of internet and web-based software. Working knowledge of Gmail, Google Drive, Google Sheets, and Google Docs. Basic fluency in artificial intelligence (AI) tools and concepts. This includes using AI to enhance business operations and drive innovation, enabling us to better serve our Members and stakeholders.

Ability to travel up to 10%.

Scheduled Weekly Hours: 35 - 40 hours per week

Ability to stand for extended periods (6+ hours per day). Ability to lift, move, or transport heavy boxes. Ability to work overtime, including weekends (sometimes up to 15 hours a day). Travel may be required to other Championship sites.

This position is not eligible for immigration sponsorship.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.