Description

Overview

Associate Golf Professional

Job Description

Position Concept

The Associate Golf Professional is an active member of the Golf Management Team. This position is responsible for the daily, hands-on operation of the golf shop and golf operations while working collaboratively with all departments. The role requires a strong on-the-floor presence, direct interaction with members and guests, and active participation in daily golf operations.

Supervised By: Director of Golf

The Position Supervises:

• Outside Service Staff
• Starters / Marshals
• Merchandise (Inventory, Ordering, Display, Receiving)
• Tournaments & Events

Specific Responsibilities

Golf Operations Management

• Actively work the tee sheet, reservation system, and daily starting operations
• Serve as a visible presence in the golf shop, and on the course to monitor pace of play and address issues in real time
• Personally assist with check-in, guest services, and member interactions during peak times
• Track, verify, and reconcile all daily play, green fees, golf cars, bag storage, locker usage, handicap fees, and related charges
• Assist with daily cash handling, POS transactions, and end-of-day reconciliations
• Actively oversee and assist with golf car staging, rotation, cleanliness, and basic maintenance reporting
• Work directly with outside services to ensure smooth daily flow of play
• Support daily operations of the practice facility, including setup, cleanliness, and guest assistance
• Ensure proper storage, handling, cleaning, and security of all golf equipment
• Actively build, maintain, and utilize the customer database through direct interaction and observation

Retail & Golf Shop Management

• Work regular shifts behind the golf shop counter assisting members and guests
• Participate directly in merchandising, receiving, tagging, stocking, and displaying inventory
• Maintain a profitable and well-organized retail operation aligned with the club's mission
• Assist in buying decisions, vendor coordination, and seasonal purchasing strategies
• Conduct physical inventories and cycle counts alongside staff
• Ensure proper use of POS systems for sales, inventory control, and reporting
• Train staff through daily side-by-side coaching rather than classroom-only instruction
• Actively engage customers to drive sales, fittings, special orders, and member requests
• Maintain an attractive, clean, and welcoming appearance in and around the golf shop
• Track member preferences including sizes, brands, spending history, and key dates

Golf Administration & Staff Leadership

• Attend and actively contribute to management and staff meetings
• Assist in updating and enforcing golf shop policies, procedures, and job descriptions
• Ensure safety standards and procedures are followed daily and in compliance with OSHA requirements
• Assist with newsletters, promotional materials, signage, and member communications
• Enforce facility policies consistently while maintaining a service-focused culture
• Maintain regular written and verbal communication with the Director of Golf regarding operations, staffing, member feedback, and improvements

Facility & Interdepartmental Responsibilities

• Work closely with all department heads to ensure smooth daily operations
• Maintain an active working relationship with the Golf Course Superintendent, providing real-time feedback on course conditions, playability, and tournament setup
• Assist the Director of Golf with new member engagement, tours, and onboarding
• Actively support tournament operations including setup, scoring, staffing, and execution
• Coordinate directly with Food & Beverage management for golf events and daily needs

Knowledge, Skills & Traits

• Maintain PGA of America membership or actively working towards membership if an PGA Associate.
• Knowledge of golf rules, tournament operations, and daily facility management
• Proven ability to lead by example through hands-on involvement
• Strong organizational and prioritization skills with the ability to multitask in a fast-paced environment
• Service-driven mindset with exceptional interpersonal skills
• Self-motivated with a strong work ethic and attention to detail
• Effective written and verbal communication skills
• Proficient in POS systems, Microsoft Word, Excel, email, and golf management software
• Maintain a professional appearance and positive reputation within the community