Description

Overview

The Assistant Golf Professional - Resort Operations Coordinator plays a key role in delivering exceptional guest experiences across both the Resort and Mulligans at the Bluffs golf operation. This individual will assist with resort front desk responsibilities, golf package sales and creating player development programming, and operational leadership.

Essential Responsibilities

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Resort Front Desk & Guest Services

• Provide professional front desk coverage including guest check-in and check-out

• Take reservations for RV sites, cabins, and group stays

• Escort guests and groups to their sites and provide property orientation

• Answer phones and respond to guest inquiries

• Assist with retail merchandising and buying plan

• Conduct monthly inventory and manage retail cost of goods

• Deliver exceptional hospitality and guest service

• Quote, reserve, and manage golf package groups

• Coordinate tee times with Gaylord Golf Mecca partner courses

• Serve as on-site host for golf groups and outings

• Assist with itinerary planning and group logistics

• Maintain strong communication with golf partners and guests

Instruction & Player Development

• Conduct individual and group golf lessons

• Create and implement PGA Player Development programming

• Lead clinics, junior golf, and beginner programs

• Assist with club fitting and club repair services

• Support retail merchandising related to instruction and equipment

Events, Leagues & Programming

• Design and implement annual league programs at Mulligans at the Bluffs

• Plan and execute tournaments, social events, and golf activities

• Develop new programming to drive participation and revenue

• Promote events through marketing and guest engagement

Leadership & Administrative Development

• Support the General Manager in daily operations

• Assist with budgeting and financial planning

• Help develop and manage staff scheduling

• Assist in designing and enforcing policies and procedures

• Process invoices and perform administrative duties

• Gain exposure to all aspects of resort and golf operations

Qualifications

• PGA Associate, PGA Member, or actively pursuing PGA Membership preferred

• Golf / resort operations experience preferred

• Strong customer service and communication skills

• Sales and hospitality mindset

• Interest in instruction and player development

• Organizational and leadership skills

• Ability to multitask in a fast-paced environment

• Positive attitude and team-first approach

Benefits

Compensation & Benefits

• Competitive hourly wage

• 90% of lesson, group clinics, club fitting and club repair fees

• Golf package sales incentives

• Professional development and mentorship

• PGA dues paid

• • • • Resort usage and playing privileges