Description

Overview

To assist golf shop customers and conduct sales transactions in a courteous, friendly and professional manner.

Experience Required

JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required. English fluency required. Must have minimum one year experience in retail sales. Some knowledge of golf preferred. Previous hotel/resort experience preferred. Registered PGA apprentice. Current CPR and defibrillator certification and/or training preferred.

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable

Essential Responsibilities

• To greet and welcome all guests arriving in the golf shop.
• To check in and provide all guests with a receipt to play.
• To follow all specified procedures to correctly handle all cash, credit, and gift certificate transactions.
• To tender all sales in the appropriate promotional category.
• To accurately record all tee time reservations in an efficient and friendly manner, while maximizing the tee sheet with public play, walk-ins, tournament play, and groups.
• To communicate with the Starter and Player Assistants the pace of play at all times and to assist the Player Assistants when the pace of play is not meeting the goal.
• To actively promote the JC Players Card to all qualified golfers and to meet and exceed the specified performance criteria by selling cards in accordance with monthly, quarterly and annual goals established for each property.
• To understand and respond to all guest needs and requests in a timely and professional manner.
• To follow all specified procedures to properly perform routine job tasks, including opening and closing the shop; unpacking and pricing merchandise; recording sales; handling cash and credit transactions; receiving, stocking, pricing, displaying, and inventorying shop merchandise and supplies; handling mail and special orders; and preparing gift certificates.
• To have a comprehensive knowledge of shop merchandise and to actively promote its sale by approaching all guests in the shop, up-selling at the counter, and effective display and market knowledge.
• To provide accurate information to guests and inquirers regarding golf programs, facilities, services, and special promotions and events.
• To take personal responsibility to maintain the aesthetic appeal of the golf shop and entire facility, including removing litter and trash, vacuuming, and straightening shop displays and merchandise.
• To promptly and professionally answer Golf Shop phones, following appropriate standards of business etiquette to respond to callers' requests.
• To conduct golf lessons, as scheduled, meeting all established service standards once the JC Teaching Certification has been completed.
• To assist, as directed, to purchase equipment, clothing, and accessories for the golf shop.
• To follow all specified procedures to properly perform routine administrative tasks, including preparing invoices, maintaining files, and scheduling tee times and lessons.
• To assist Tournament Coordinators with day of tournament responsibilities.
• To follow all policies and procedures of JC Resorts LLC.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of personal work areas and entire facility at all times.
• To practice safe work habits at all times, to avoid injury to self and others, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.