Description

Overview

The Assistant General Manager at the Yale Golf Course will assist the General Manager with the day-to-day programs and operations of the golf course that includes, but not limited to, an 18-hole course with customer support, driving range, practice areas, event management, personnel management of casual staff, food and beverage and snack bar, and pro shop management. This position requires excellent interpersonal skills and customer service to engage with employees, students, alumni and members of the Yale golf community. The Yale Golf Course is a public golf course located in New Haven, CT.

 

Establishes strong rapport with General Manager, grounds crew, varsity golf teams, athletic department staff and customers of the Yale Golf Course. Builds strong interdepartmental collaboration, ensuring alignment across all club services and member touchpoints. In conjunction with the General Manager, oversees daily operations, including but not limited to, the point-of-sale system, cart barn, pro shop, casual wage staff and food and beverage. Trains casual wage staff in applicable work service areas; plan daily and weekly assignments. Addresses complaints and resolves general problems from customers, keeping the General Manager and appropriate staff updated on all areas. Manages and operates an effective tee time schedule in the point-of-sale system to ensure seamless functionality. Designs and executes contracted group outings, including tournaments and event planning. Supports the oversight of expenses and revenues with special focus and emphasis on driving revenue and controlling bottom-line expenditures. Assists General Manager in budgeting, forecasting, and financial planning to achieve revenue targets and manage expenses effectively. Implement and monitor inventory control processes, including ordering of pro shop merchandise and purchasing supplies as needed. Manages daily opening and closing functions, fosters positive and productive relationships between the golf facility and its constituents, assures all operations adhere to athletics department, Yale University, NCAA, Ivy League and PGA regulations and policies and enforces compliance with university purchasing protocols.

 

Please note that this is a 9-month position with December, January, and February as off months

Experience Required

Minimum requirement of Bachelor's Degree in related field and two years of related experience or an equivalent combination of education and experience.

Essential Responsibilities

Knowledge and experience in operations for a golf facility including tee sheets, clubhouse and cart operations, golf merchandising and equipment trends, experience using a golf course point of sale system and knowledge on latest GPS golf cart features Knowledge of golf retail operations, food services and related amenities and excellent oral and written communication skills. Ability to effectively and persuasively communicate with many varied audiences. Ability to quickly and successfully diffuse, manage and resolve conflict situations.

Benefits

This position is eligable for benefits. Learn more about Yale's Benefits here: https://your.yale.edu/working-at-yale/benefits