Description

The Assistant Director will be responsible for assisting with the awarding of all institutional gift and endowment funding for the University, support processing external awards, will provide support to the college/school offices in the awarding of departmental awards, and will be one of the system administrators for the scholarship management system.
The Assistant Director is a critical member of the Financial Aid and Scholarship team, providing support to the entire process of scholarship awarding and supporting undergraduate and graduate students in all aspects of financing a Loyola University education.

Essential duties include, but are not limited to, the following:

Oversee the complete scholarship application lifecycle, including promotion, tracking submissions, verifying eligibility, managing deadlines and reconciling data to ensure an efficient and student-friendly process
Act as the primary liaison for students, families and internal departments, providing expert guidance and timely responses to all financial aid and scholarship-related inquiries via phone, email or walk-in support.
Supports the awarding function of donor-funded scholarships through the use of the scholarship management system
Supports the Financial Aid Office by managing specific program area(s) such as Special Scholarship Populations, External Scholarship awarding, and assisting on the customer service or processing teams as needed.
Supports the University through presentations to various internal or external audiences including workshops, financial wellness programs, orientations, and other admission events.
Collaborate with campus partners to provide a holistic approach to service
Provide excellent customer service to students and parents via phone, e-mail, walk-in, and other forms of engagement regarding all financial aid and scholarship matters
Access federal and state systems (COD, NSLDS, GAP Access, FSA, etc.) to verify student aid eligibility
Performs other duties as required.
 

Requirements

Minimum Education and/or Work Experience
Bachelor’s degree required;
Or 3 to 5 years related experience or a combination of education and work experience.
A solid knowledge of federal and state regulations is essential.

Qualifications
Exceptional organizational skills and attention to detail.
Strong communication and interpersonal skills, with a student-centered approach.
Proficiency in Microsoft Office and database systems.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Experience working in higher education or nonprofit scholarship programs.
Experience in scholarship management, student services, financial aid, or program coordination.
Familiarity with scholarship software or student information systems (e.g., PeopleSoft and/or Blackbaud)
Demonstrated ability to work in a team-based environment, but also independently on given tasks with minimal supervision
Adaptable to change
Strong working knowledge of federal and state regulation is essential.