Description

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Explore the Heart of Downtown Boston from our Theater District Hotel. Our hotel's walkable downtown location and direct connection to the MBTA train give you easy access to live entertainment at the Theater District, shopping at Downtown Crossing and cultural attractions in Chinatown. From unique restaurants to historical sites and beyond, you'll find it all at Hyatt Regency Boston.

The Assistant Director of Operations - Rooms will provide support and oversight for the entire Rooms Division within the hotel. Areas of focus can include the front office and guest services. The Assistant Director of Operations would be responsible for supporting Department Heads, overall guest satisfaction and colleague training & development. This highly visible role assists in short- and long-term planning of the Rooms Division and is heavily involved in hotel wide initiatives.

The salary range for this position is $94,000-$105,000. Actual pay will be commensurate with experience.

Why work for Hyatt?
• 12 Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance (after 30 days of employment)
• Paid Vacation, Sick and New Child Leave
• 9 Paid Personal Days
• 401k with company match
• Tuition Reimbursement
• Wellbeing Benefits
• Free meals in our employee cafeteria
• Excellent training and career growth opportunities!

Our Values : Empathy, Integrity, Respect, Inclusion, Experimentation, Wellbeing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Previous front office and housekeeping department head experience
• Minimum of 4 year previous hotel leadership experience preferred
• Must have excellent organizational, interpersonal and administrative skills
• High energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Previous experience with hotel management systems such as Opera, Micros, HotSOS, and Kronos
• Ability to work a flexible schedule including nights, weekends, and holidays