Description

Summary

Assistant Director of Operations

Job Summary

The Assistant Director of Operations is a key operational leader who supports the Director of Operations and Hotel Leadership Team in driving operational excellence, colleague engagement, and financial performance in alignment with Hyatt's purpose of care.

This role requires a strong, hands-on leader with extensive experience managing multiple, complex Food & Beverage and Rooms Division departments. The ideal candidate demonstrates ownership, accountability, and the ability to lead through others while fostering collaboration across all hotel functions. Rooms experience is a plus.

Qualifications

Key Responsibilities

• Oversee hotel operations, ensuring alignment with Hyatt brand standards, guest satisfaction goals, and financial objectives.
• Review and interpret financial and operational reports; demonstrate strong numerical and analytical capability to drive informed decision-making.
• Support cross-functional collaboration and alignment across departments to achieve hotel-wide strategic goals.
• Lead through department heads and managers by empowering leaders while reinforcing accountability and performance expectations.
• Effectively manage multiple priorities in a dynamic, fast-paced hospitality environment.
• Model Hyatt leadership expectations by demonstrating care for guests and colleagues, maintaining clear communication, and upholding professional standards.
• Coach, counsel, and develop department heads and managers to ensure high performance, accountability, and continuous professional growth.
• Build a strong leadership pipeline aligned with organizational objectives and future readiness.
• Support Project Olympia initiatives by driving productivity, operational efficiency, and labor optimization while maintaining service excellence and colleague engagement.
• Execute additional operational responsibilities as assigned by the Director of Operations or the Hotel Leadership Team.

The salary range for this position is $95,000 - $120,000 per year.