Description

External Retirement Plan TRS or ORP Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
Monday-Friday 8:00 AM - 5:00 PM. Some nights and weekends may be necessary.
Advertised Salary Commensurate with experience. Posting Date 11/05/2025 Open until filled No Closing Date 11/12/2025 Proposed Starting Date 01/01/2026 Special Instructions to Applicants
We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.
Location of Vacancy Athens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title Student Services Pro II FLSA Exempt FTE 1.00 Minimum Qualifications
Bachelor's degree in a related field or equivalent and 2 years of professional experience
Preferred Qualifications

• Masters Degree in Higher Education, Student Affairs, Social Work, or related field.
• Prior case management, assessment, and retention experience in a higher education setting.

Position Summary
Reporting to the Director of Student Care & Outreach, the Assistant Director oversees case management operations related to student well-being and degree completion, including supervision of professional staff and coordination of data-informed retention and intervention efforts. This position serves as a key member of the SCO leadership team, representing the office on university-wide initiatives and committees such as the Connect and Complete Advisory Board. Additionally, the position oversees assessment and data review efforts related to degree completion and well-being interventions, ensuring alignment with institutional priorities for student success and holistic support.
Knowledge, Skills, Abilities and/or Competencies

• Excellent interpersonal and communication skills
• Ability to work successfully individually and as a member of a team
• Proven ability in developing effective working relationships with university students, faculty, staff, administrators and the community
• Possess a strong work ethic and ability to be adaptable
• Knowledge of student development, retention strategies, and student well-being best practices.
• Strong analytical and problem-solving skills; ability to use data to guide decision-making and assess program effectiveness.
• Available to work flexible shifts, evenings and weekends, as needed

Physical Demands
Sit for long periods of time
Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities
Case Management for Student Care and Outreach:

• Serve as a primary point of contact for Student Care & Outreach (SCO), managing referrals and providing direct outreach and coordinated support to students, families, faculty, and staff.
• Collaborate with campus and community partners to connect students with appropriate resources, including coordination with the Office of Student Financial Aid for emergency fund requests and other financial interventions.
• Facilitate the hardship withdrawal process and other university procedures to support students navigating complex academic or personal circumstances.
• Maintain accurate case documentation and records within the Advocate database in compliance with university, state, and federal standards; generate reports as needed to support assessment and retention initiatives.

Percentage of time 40 Duties/Responsibilities
Leadership and Staff Supervision:

• Directly supervise one full-time case manager and student staff supporting case management and outreach functions.
• Actively promote and participate in the development, retention, & engagement of each staff member.
• Serve as a member of the SCO leadership team, providing input on office strategy, case consultation, and workflow optimization.
• Collaborate with the Director and other staff to enhance the case management function of the office, ensuring high-quality, consistent service delivery.

Percentage of time 25 Duties/Responsibilities
Assessment, Data, and Program Oversight:

• Oversee all assessment and evaluation processes for Degree Completion Team and Data Review Team meetings, including coordination with the Well-being Data Review Team.
• Utilize data to inform strategic interventions, program improvements, and well-being initiatives.
• Develop and maintain reports and dashboards tracking student support outcomes and trends related to student retention and success.
• Lead efforts to integrate assessment findings into broader campus well-being and student success initiatives.

Percentage of time 20 Duties/Responsibilities
Collaboration and Campus Representation:

• Serve as a member of the Connect and Complete Advisory Board, representing Student Care & Outreach and contributing to institutional strategies that promote degree completion.
• Represent SCO in campus committees and cross-divisional initiatives that advance well-being, care, and retention efforts.
• Build and maintain partnerships with the Office of Instruction and other units to strengthen coordinated student support services.

Percentage of time 15

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Carrie Smith Recruitment Contact Email cvsmith1@uga.edu Recruitment Contact Phone 706-542-8479

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this vacant position in Student Affairs?
   • Current UGA Employee
   • Handshake
   • HigherEd Jobs
   • Indeed.com
   • Inside Higher Ed
   • Insight Into Diversity
   • LinkedIn
   • Professional Organization
   • UGAJobs (UGA's Job Board)
   • Other (please provide)

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents