Description

Job Summary

RIT Housing houses over 6,500 students annually in a variety of housing types through comprehensive processes and procedures. The Assignment Assistant reports to the Senior Assignment Coordinator of RIT Housing and plays a critical role in managing housing assignments.

This position oversees daily room change requests, seasonal term assignments, Early Arrival and Late Departure processes, and special initiatives related to strategic management of vacancies to maximize revenue. The role requires close collaboration with Residence Life, Auxiliary Facilities, and Facilities Management Services to ensure accurate data, timely communication, and smooth occupancy transitions. The Assignment Assistant also supports marketing efforts to optimize housing revenue, maintains system accuracy through detailed reporting and database management. This role involves frequent interaction with students and parents and requires emotional intelligence to navigate sensitive conversations and provide referrals to campus support resources. Additionally, the position contributes to continuous process improvement and represents Housing at campus-wide events and service channels.

Job Responsibilities

• Responsible for processing and coordinating daily room change requests for both current and future academic years. This includes managing dashboards and workflows to ensure timely and accurate handling of requests. The role requires close collaboration with Residence Life, Auxiliary Facilities, and Facilities Management Services to support smooth transitions. Key responsibilities include student outreach, offer communications, and coordination of key distribution and access updates.
• Manages Early Arrival and Late Departure requests for both individuals and groups. This includes ensuring that the student portal pathways and pages are properly configured to accept requests and that automated communications are sent accurately. The role involves proactive outreach to departments bringing students in early or extending their stay, as well as coordination with Auxiliary Facilities and Facilities Management Services to confirm approvals or denials and ensure spaces are ready for occupancy. Communicates decisions to students, arranges alternate housing or temporary bookings when needed, and creates appointment times to manage the flow of arrivals. Additionally, billing documents are prepared and submitted to the Financial Manager, contributing to the generation of supplemental revenue.
• Collaborate with Auxiliary Facilities, Facilities Management Services and Residence Life for Room Turnover Process after a student checks-out. Including workflow of room inspections, cleaning, access, furniture and special projects. Sets priority of work to be done to accommodate pending room changes.
• Identify and market available housing vacancies to generate supplemental revenue. This includes leveraging website content, targeted email campaigns, and social media strategies to promote available spaces. Promote higher-rent vacancies and offer upscale housing options to students currently assigned to lower-rent units, with the goal of optimizing occupancy and increasing revenue through strategic reassignment and sales efforts.
• Manages the Double-as-Single Initiative, which aims to generate revenue while enhancing the student housing experience. This involves offering students assigned to multi-person rooms the opportunity to convert their assignment into a single-occupancy room. Identify eligible vacancies, market the upgrade option, and facilitate the reassignment process to ensure a smooth transition and maximize occupancy value.
• Process housing assignments and communications related to Spring Semester and Summer Term. Support preparations for spring and summer term arrivals.
• Responsible for creating open space lists and reviewing space closures & notes to ensure database system accuracy and transparency for all departments.
• Create detailed occupancy and assignment reports that can be used for data driven decision making.
• RIT Service Center license holder to resolve level 2 tickets related to relevant work providing excellent customer service. Continual slack support throughout the day to Service Center agents.
• Manage NTID Apartment assignments.
• Engages in a high level of student interaction, particularly related to room changes, and must demonstrate strong emotional intelligence to navigate difficult conversations and sensitive situations. The role includes offering appropriate referrals to campus support resources such as Residence Life, Case Management, Student Conduct, and the Student Health Center, ensuring students receive the guidance and support they need during transitional periods.
• Responsible for project-based work focused on continuous process improvement and workflow efficiency. This includes identifying opportunities to streamline operations, enhance staff productivity, and improve the overall student experience through thoughtful analysis and implementation of new strategies and systems.

Required Qualifications

• Strong analytical and problem-solving skills
• Ability to work well with people
• Skilled at conflict resolution
• Excellent written and verbal communication skills
• Proven experience using technology and common software - MS Office Suite
• Good organization skills
• Administrative, task management and time management skills
• Ability to work under strict deadlines
• Must be able to work autonomously with minimal supervision
• Detail oriented with ability to effectively handle multiple and changing priorities
• Emotional intelligence for student support navigation
• Process improvement mindset
• Strategic thinking abilities for project-based work
• Candidates must be eligible to work in the United States.

Some weekend and evening hours required throughout the year.

Preferred Qualifications

2+ years' professional experience
Experience with housing assignment software or CRM platforms
Background in student services or housing operations
Skills in data analysis or workflow automation

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.