Description

Overview

1st Assistant Golf Professional - Anson Point

Job Description

Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award-winning 20,000-acre development, the development encompasses a member only club, which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, a King-Collins Designed 9-Hole Golf Course, a Coore-Crenshaw Designed Golf Course, a lawn and racquet club, and more. In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, and a vibrant village, all of which pay homage to the region's rich heritage.

Job Summary:

The First Assistant Golf Professional assists the Head Golf Professional with all golf shop activities and outside services operations and is responsible for ensuring that members and guests receive outstanding customer service, which meets or exceeds their expectations. The First Assistant Golf Professional is instrumental in organizing and implementing golf events, tournaments, teaching clinics and other golf programs designed to improve the Club's products and services as well as its competitive position in the marketplace.

Experience Required

Qualifications:

• PGA Membership preferred
• PGA Member in good standing
• 3 years of experience at high-end resort or private club operations
• Must be able to custom fit golf equipment
• Must be able to teach golf instruction (individual and group)
• Highly ethical
• Extremely versatile leader
• Excellent written and verbal communication skills, fluency in English.

Essential Responsibilities

Essential Job Functions:

Job duties include, although are not limited to:

• Ensure point of sale accuracy in the golf shop so that all member and credit card charges balance with sales receipts in accordance with operating procedures.
• Monitor the performance of assigned staff including golf shop attendants and outside service staff to ensure customer service standards and productivity goals are achieved.
• Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
• Assist with physical inventory at month end in accordance with inventory procedures.
• Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
• Interact with members and guests in a congenial and professional manner.
• Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.
• Plan and conduct individual and group lesson programs and golf clinics.
• Assist with organizing and implementing tournaments and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
• Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
• Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and practice tee facilities.
• Assure the efficient and timely submission of all required reports.
• Assists in other departments with special events, as needed.
• Other duties assigned by the Head Golf Professional or other members of the Senior Management Team.

Physical Demands:

• Most work tasks are performed indoors. Temperature generally is moderate and controlled by environmental systems.
• Must be able to lift 50lbs.
• Must be able to exert well-paced ability to reach different outlets and other departments of the Club on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and listening occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, photocopiers, dolly and other office equipment as needed.

Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.

Benefits

Benefits:

We offer excellent benefits, including an incredible employer contribution towards medical, dental, and vision coverage which begins on the 1st of the month following your date of hire! Other benefits include a 401(k) Plan, with an employer matching contribution, paid life & disability coverage, and more.